SERVICES

Road and Rescue is a global leader in Priority One Roadside and Breakdown Assistance services. Our network depends on reliable, high-quality suppliers to help deliver fast, effective roadside assistance wherever it’s needed.

We work with partners across industries to ensure that our services—jumpstarting vehicles, changing flat tyres, tyre exchange, fuel delivery, and more—are delivered with precision and efficiency. As a supplier, you will play a crucial role in maintaining the high standards we’re known for while growing your own business alongside us.

Jumpstarting

Jump starting is one of the most common and essential roadside assistance services that Road and Rescue offers globally. A dead battery can happen unexpectedly, and we ensure drivers are back on the road quickly with professional jump-starting support. As a supplier, you’ll play a critical role in maintaining the quality and efficiency of this service.

Tyre Change

Flat tyres are an inevitable inconvenience on the road. At Road and Rescue, our skilled technicians are equipped to quickly and efficiently change tyres, ensuring drivers can continue their journey with minimal disruption. Our suppliers play a key role in providing quality tyres, tools, and replacement parts to support these operations.

Lockout Assistance

Being locked out of a vehicle is both frustrating and stressful. Our lockout services provide rapid access to vehicles without causing damage, thanks to our network of suppliers providing specialized tools and training to our technicians, ensuring safety and efficiency in every job.

Fuel Delivery

Running out of fuel can happen to anyone, and when it does, Road and Rescue offers fast, reliable fuel delivery. We provide 10L of fuel to get vehicles back on the road, working closely with our netwrok to ensure availability and swift service across all our service areas.

Towing Carriers

When vehicles break down or need more significant repairs, Road and Rescue offers towing services to get them to a safe location or repair facility. We work with a wide network of tow truck providers to ensure timely, professional assistance, keeping drivers and their vehicles secure.

At Road and Rescue, we uphold the highest standards of service, and we expect the same from our supplier network. To ensure smooth operations and exceptional roadside assistance for our clients, suppliers must meet the following criteria:

1. Availability and Flexibility:

Suppliers are expected to provide 24/7 support to accommodate the high-demand nature of our roadside services. This includes maintaining flexibility to respond during peak hours, off-hours, and across various geographic regions to guarantee fast response times.
2. Compliance and Insurance:

Suppliers must be fully compliant with all regional laws and regulations. This includes having up-to-date certifications, licenses, and insurance coverage that meet our minimum requirements to ensure safe and legal operations.
3. Digital Integration:

To enhance operational efficiency, we expect suppliers to utilize or be willing to integrate with digital dispatch systems. This ensures real-time communication, efficient tracking, and seamless service delivery from request to completion.
4. Customer Service Excellence:

Suppliers are often the direct point of contact with our customers, so it is vital that they demonstrate professionalism, effective communication, and a strong commitment to customer care. Their actions should consistently reflect the high standards of Road and Rescue.
5. Prompt Billing and Reporting:

Clear and timely invoicing is essential to ensure smooth business operations. Suppliers are required to provide accurate, detailed billing and prompt reporting for all services rendered. This ensures there are no delays in payment processing.
6. Inventory Management:

Suppliers must maintain a steady inventory of key items like batteries, tyres, and fuel to meet demand without interruption. Ensuring consistent availability of these critical supplies is crucial, especially during high-traffic periods.
Adherence:

Suppliers are bound by and must adhere to Road and Rescue N.I.'s Terms of Service, applicable to all work and agreements.

By adhering to these expectations, suppliers contribute to the reliability and reputation of Road and Rescue, helping us provide seamless, top-tier roadside assistance services worldwide.